Clinique Counter Lead
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Counter Lead at Clinique, Boots Islington – 30 hours per week. Drive sales and lead retail excellence in fast-paced beauty retail environment.
Role & Responsibilities
- Drive sales turnover and market share while maintaining consumer focus and brand credibility
- Maximize sales through superior selling techniques, excellent service delivery, and adherence to retail standards
- Achieve and communicate daily and weekly sales targets
- Identify and leverage additional sales channels including events, omnichannel, and digital platforms
- Monitor competitor activities and identify missed market opportunities
- Manage social media presence to drive business and protect brand image
- Execute brand strategy and deliver effective local marketing and events initiatives aligned with retailer activity
- Lead the delivery of exceptional consumer service, implementing measures to improve service levels and create a zero-complaint mindset
- Serve as brand ambassador, ensuring brand values are represented and brought to life at the counter
- Manage all refunds and complaints in line with company guidelines and escalate to Area Manager where appropriate
- Develop and maintain in-depth product knowledge to deliver industry-leading consumer experiences
- Plan and execute retail standards at all times, reviewing daily to ensure maintenance of required standards
- Manage deliveries, stock movements, and associated administration within agreed company timeframes
- Implement all auditable processes and administration in line with company guidelines
- Minimize stock loss by implementing company security policies and procedures correctly
- Create and maintain a safe working environment for consumers and staff
- Manage daily replenishment and take appropriate commercial action based on commercial reports
- Plan and deliver visual merchandising layouts in line with guidelines and timescales
- Identify stock package issues and take corrective action
- Manage all promotions and discounts in line with company guidelines
- Identify trends and suggest enhancements to product performance
Qualifications
- Experience in fast-paced retail and/or consumer-facing environment
- Commercial understanding and awareness of the beauty/cosmetics industry
- Effective communication, organization, and prioritization skills
- Ability to drive self-development and continuous improvement
Skills
Experience
Experience in a fast-paced retail and consumer-facing environment, preferably in beauty, cosmetics, or luxury goods retail. Demonstrated ability to drive sales performance and manage retail operations.
Education
No specific formal educational requirements stated; secondary education recommended.
Workplace
The role is situated in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clinique, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Supervisor - Beauty Counter», «Counter Supervisor», «Beauty Advisor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.