Clinique Counter Lead
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Counter Lead role at Clinique (Estée Lauder) in Bradford, UK. Drive sales and brand excellence at point of sale.
Role & Responsibilities
- Drive sales turnover and market share while maintaining a consumer-focused approach
- Reflect a credible and professional brand image to all internal and external consumers
- Maximize sales through effective selling and delivery of excellent service and retail standards
- Adhere to store, brand, and company procedures to ensure operational efficiency
- Monitor daily and weekly targets and analyze performance across all sales channels including events, omnichannel, and digital
- Track competitor activities and identify missed market opportunities
- Leverage social media strategically to drive business and protect brand image
- Deliver brand strategy and implement effective local marketing and event initiatives aligned with retailer activity
- Ensure excellence in service delivery with zero consumer complaints mindset and surprise-and-delight culture
- Serve as a brand ambassador, representing and bringing brand values to life
- Manage refunds and complaints in line with company guidelines, consulting with area management as appropriate
- Utilize digital tools to maintain up-to-date product and market knowledge
- Execute consumer recruitment and retention strategies to build a loyal customer base
- Develop comprehensive product knowledge to deliver industry-leading customer experiences
- Plan and maintain excellent standards across product, housekeeping, displays, messaging, and pricing
- Review retail standards daily and ensure consistent maintenance to required levels
- Complete deliveries, stock movements, and related administration within agreed company timeframes
- Implement auditable processes and administration in compliance with company guidelines
- Minimize stock loss through correct implementation of company security policies
- Create and maintain a safe working environment compliant with company and retailer policies
- Achieve minimum acceptable grading in all health and safety responsibilities during audits
- Manage daily replenishment and take appropriate corrective action
- Maximize sales performance using commercial reports for informed decision-making
- Plan and deliver visual merchandising layouts according to guidelines and timescales
- Identify stock issues and escalate when necessary
- Effectively manage promotions and discounts in line with company guidelines
- Identify market trends and suggest product enhancements
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment
- Ability to drive self-development and continuous improvement
- Commercial understanding and awareness of the industry
- Effective communication, organization, and prioritization skills
Skills
Experience
Proven experience in a fast-paced retail and consumer-facing environment with demonstrated commercial awareness of the beauty and prestige cosmetics industry.
Education
Secondary education or equivalent; further education in retail management, business, or related field preferred.
Workplace
The successful candidate will be located in Bradford, England, UK, with easy access to Leeds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clinique, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Sales Lead», «Retail Supervisor», «Point of Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.