- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 11, 2026
About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s seeks a Retail Assistant to advise guests on curated products, process sales, manage stock and support the Retail Manager with shop operations. The role is full-time, 40 hours per week, with 8-hour shifts across 5 days per week; the employment is described as casual. Candidates should have experience in a similar luxury role and deliver intuitive, professional service.
Role & Responsibilities
- Assist guests and customers with queries and process payments.
- Receive, unpack and arrange new shipments from suppliers and vendors.
- Provide shopping advice and recommendations, and wrap and present products for guests and customers.
- Create memorable guest experiences while ensuring prompt, professional service.
- Support the team, including the Retail Manager, with opening and closing the shop, responding to emails and sending reports.
- Organise and maintain the stockroom for easy access and accurate inventory levels.
- Conduct monthly stocktakes with the Retail Manager or in the manager’s absence.
Qualifications
- Motivated, with experience in a similar role within a luxury environment.
- Exceptional organisational and communication skills.
- Able to provide intuitive service and understand guests’ needs to create exceptional service experiences and lasting memories.
- A team player and avid learner who welcomes challenges and development.
- Eligible to live and work in the UK; documented evidence of eligibility is required during recruitment.
Skills
Experience
Experience in a similar role within a luxury environment.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Family-friendly policies, including enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities focused on mental and physical health; complimentary staff restaurant; referral scheme with the opportunity to earn up to £1,500; colleague recognition programmes and prizes; additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stay including an overnight stay and dining at the hotels’ restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.