- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Food & Beverage Service
- Posted
- Nov 11, 2026
About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s is seeking an In-Room Dining Coordinator to support the managers in coordinating a team of approximately 27, take and upsell guest orders, deliver prompt and discreet service, develop team training and handle complaints. The permanent, full-time role is based in London, with shifts five days a week on any day, either 06:30–15:00 or 14:30–23:00.
Role & Responsibilities
- Support the In-Room Dining Manager and Assistant In-Room Dining Manager in coordinating a team of approximately 27.
- Provide high-standard service while taking guests’ in-room dining orders.
- Answer telephone calls, take orders according to guest requirements and upsell where appropriate to maximise revenue.
- Identify training needs from guest feedback and deliver training to team members accordingly.
- Create memorable guest experiences while ensuring prompt, professional service in guest rooms.
- Support the wider team, including Head Waiters and Waiters.
- Handle complaints in a timely and efficient manner.
- Ensure compliance with licensing laws and health and safety legislation.
Qualifications
- Demonstrate dedication to Claridge’s and commitment to consistent quality in products and service.
- Provide intuitive service, understanding guests’ needs to create exceptional experiences and lasting memories.
- Be motivated and creative, with experience in a similar role in a five-star or fine-dining environment.
- Have a passion for food, wine and quality products; be a team player and keen learner who welcomes challenge and development.
- Be fluent in spoken and written English.
- Be able to work in a pressured environment with demanding guests.
- Be eligible to live and work in the UK; documented evidence of eligibility is required during recruitment.
Skills
Experience
Experience in a similar role within a five-star or fine-dining environment.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye-test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities focused on mental and physical health; complimentary all-day dining staff restaurant; referral scheme with awards of up to £1,500; colleague recognition and award programmes; colleague-of-the-month awards; an additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stay including an overnight stay and dining; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to marked benefits.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.