About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s is seeking a Guest Relations Manager to lead VIP guest experiences from pre-arrival through post-departure, oversee guest histories and amenities, deliver service and commercial targets, and develop the team. This is a permanent, full-time role working 40 hours per week on a five-on, two-off shift pattern.
Role & Responsibilities
- Create memorable experiences for VIP guests and ensure the seamless management of their stay from pre-arrival through departure and post-departure follow-up.
- Maintain and use comprehensive guest histories across all departments.
- Meet targets for service standards, guest profiling, payroll, revenue, upselling and cross-selling.
- Lead and develop the team, including training and performance management.
- Manage guest amenities, VIP programmes and loyalty programmes.
Qualifications
- Experience in a similar role within a five-star or fine-dining environment.
- Confidence in leading, supporting and motivating a team.
- Ability to manage service flow and provide support during busy periods.
- Ability to deliver intuitive service based on a thorough understanding of guest needs, creating exceptional experiences and lasting memories.
- A collaborative, eager-to-learn approach and motivation to take on challenges and develop.
- Thorough understanding of Forbes and LQA Standards.
- Eligibility to live and work in the UK; documented evidence is required during recruitment.
Skills
Experience
Experience in a similar role within a five-star or fine-dining environment.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Excellent salary package; family-friendly policies, including enhanced maternity and paternity pay; increased holiday allowance after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye-test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; mental and physical wellbeing activities; complimentary all-day dining staff restaurant; referral scheme offering up to £1,500; colleague recognition and award programmes with prizes; paid birthday day off; internal transfer and promotion opportunities; in-house training and development focused on career progression and personal growth; long-service awards; preferential Maybourne room rates of £50 per overnight stay for the employee or their family; hotel guest experience stay, including an overnight stay and dining at the hotels’ restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to benefits.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
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