About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
The Guest Relations Executive at Claridge’s coordinates VIP arrivals, guest preferences and pre-arrival requests, reviews daily arrival and departure information, and welcomes guests, particularly VIPs and returning guests. The role requires experience in a similar position at a five-star hotel or fine-dining venue and a thorough understanding of Forbes and LQA Standards. This is a permanent, full-time role on a five-days-on, two-days-off shift pattern, with 40 hours per week.
Role & Responsibilities
- Check arrival reports for the accuracy of reservations, guest history, billing information and profiles.
- Conduct and review VIP arrival reports for the day and in advance.
- Select VIP guests for pre-arrival room and suite inspections after reviewing VIP arrivals.
- Coordinate VIP requirements and inform the relevant departments.
- Ensure VIP status and amenities are correctly recorded in arriving reservations.
- Review daily arrivals and departures, ensuring high-value guests are recognised and their amenity requirements are communicated to the appropriate departments for action.
- Support the coordinator with pre-arrival emails, calls and questionnaires, recording and communicating relevant requests.
- Ensure pre-arrival requests are followed through and actioned.
- Meet and greet guests on arrival, especially VIP and returning guests.
Qualifications
- Experience in a similar role within a five-star or fine-dining environment.
- Ability to provide intuitive service and understand guests’ needs to create exceptional experiences and lasting memories.
- A team player who is eager to learn, be challenged and develop.
- Thorough understanding of Forbes and LQA Standards.
- Eligibility to live and work in the UK; documented evidence is required during recruitment.
Skills
Experience
Experience in a similar role within a five-star or fine-dining environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities focused on mental and physical health; complimentary all-day dining staff restaurant; referral scheme with earnings of up to £1,500; colleague recognition and award programmes; paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential room rates of £50 per overnight stay for the employee or their family across Maybourne; hotel guest experience stay including an overnight stay and dining; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.