- Employment
- Full-time
- Seniority
- Supervisor
- Posted
- Nov 11, 2026
About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s is seeking a Duty Manager for its Front Office team in London, working full-time on a permanent basis, 48 hours per week, on a 4-on, 3-off rota that includes night shifts. The role supports the reception team, resolves guest concerns, coordinates service across departments and helps achieve occupancy and business objectives. Candidates bring experience in a similar role in a five-star or fine-dining environment and a thorough understanding of Forbes and LQA Standards.
Role & Responsibilities
- Create memorable guest experiences and entertain existing and prospective clients.
- Build rapport with individual guests to establish emotional connections.
- Handle challenging guests and resolve complaints with tact and diplomacy.
- Liaise with relevant departments to maintain consistently high guest-service standards.
- Assist in managing and leading the reception team, including supporting departmental training requirements and employee satisfaction.
- Assist in achieving departmental objectives by maximising occupancy, protecting and enhancing the hotel’s reputation, and meeting business objectives.
Qualifications
- Experience in a similar role within a five-star or fine-dining environment.
- Confidence leading, supporting and motivating a team.
- Ability to manage service flow and provide support during busy periods.
- Ability to deliver intuitive service through a thorough understanding of guest needs, creating exceptional experiences and lasting memories.
- A collaborative, eager-to-learn approach and motivation to take on challenges and develop.
- Thorough understanding of Forbes and LQA Standards.
- Eligibility to live and work in the UK; documented evidence is required during recruitment.
Skills
Experience
Experience in a similar role within a five-star or fine-dining environment.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye-test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities focused on mental and physical health; complimentary all-day staff restaurant serving nutritious meals; referral scheme with the opportunity to earn up to £1,500; colleague recognition and award programmes with prizes; colleague-of-the-month awards; an additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development focused on career progression and personal growth; long-service awards; preferential room rates of £50 per overnight stay for employees or family across Maybourne; hotel guest experience stay including an overnight stay and dining at the hotels’ restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.