- Employment
- Full-time
- Seniority
- Supervisor
- Posted
- Nov 11, 2026
About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s seeks an Assistant Reception Manager to supervise and train the Reception team, deliver memorable guest experiences, and support occupancy, revenue and hotel reputation objectives. The role requires experience in a similar position in a five-star or fine-dining environment and a thorough understanding of Forbes and LQA Standards. This is a permanent, full-time position with a five-on, two-off shift pattern and 40 hours per week.
Role & Responsibilities
- Create memorable experiences for all guests.
- Supervise the Reception team under the direction of the Reception Manager.
- Ensure the Reception team is appropriately trained.
- Achieve departmental objectives for maximising occupancy and revenue.
- Maintain and build on the hotel’s reputation while ensuring business objectives are accomplished.
- Train new colleagues, inspect their work, and provide corrections and guidance where needed.
Qualifications
- Experience in a similar role within a five-star or fine-dining environment.
- Confidence leading, supporting and motivating a team.
- Ability to manage service flow and step in to support during busy periods.
- Ability to provide intuitive service and understand guests’ needs to create exceptional experiences and lasting memories.
- A collaborative attitude, eagerness to learn, and willingness to take on challenges and develop.
- Thorough understanding of Forbes and LQA Standards.
- Eligibility to live and work in the UK; documented evidence is required during recruitment.
Skills
Experience
Experience in a similar role within a five-star or fine-dining environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye-test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities focused on mental and physical health; complimentary all-day dining staff restaurant; referral scheme with awards of up to £1,500; colleague recognition and award programme; colleague-of-the-month awards; an additional paid birthday day off; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stay including an overnight stay and dining at the hotels’ restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.