Claridge’s Assistant Director of Learning and Development

About Claridge’s

Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.

Role & Responsibilities

• Facilitate learning and development programmes at Claridge’s and across Maybourne.
• Deliver training and learning programmes.
• Promote learning and development internally and externally, on and off the job, for hotel employees.
• Represent Claridge’s through school and college partnerships, championing early careers.
• Drive service and quality standards through targeted solutions.
• Work closely with department heads and departmental trainers to support operational excellence.
• Champion inclusion and wellbeing initiatives within the hotel.
• Ensure learning and development programmes are accessible to all.
• Lead the design and delivery of training programmes and department-specific training initiatives.
• Design and deliver creative, impactful short training sessions within departments.

Qualifications

• Provide intuitive service and understand guest needs to support departments in creating exceptional service experiences and lasting memories.
• Demonstrate dedication to Claridge’s and commitment to consistent product and service quality.
• Maintain immaculate personal presentation.
• Have excellent interpersonal skills and the ability to speak to and deliver information to large groups.
• Ideally have worked in a similar role within a five-star luxury environment.
• Be eligible to live and work in the UK and provide documented evidence of eligibility during recruitment.

Skills

Experience

Ideally, experience in a similar role within a five-star luxury environment.

Benefits

Family-friendly policies, including enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; 24-hour employee assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities focused on mental and physical health; complimentary all-day dining staff restaurant; referral scheme with rewards up to £1,500; employee recognition and award programme; employee-of-the-month prizes; an additional paid birthday day off; internal transfer and promotion opportunities; in-house training and development focused on career progression and personal growth; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stay, including an overnight stay and dining at its restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.

Culture

Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.