Christie's Bids and Client Service Coordinator

About Christie's

Founded in London in 1766 by James Christie, Christie’s is a leading international auction house whose heritage spans fine art, decorative arts, jewellery and exceptional collectibles. Through auctions, private sales and digital platforms, it connects collectors with remarkable objects and the expertise that brings their histories to life. As an employer, Christie’s offers career paths across specialist departments, client services, marketing, technology and operations within a global, culturally rich environment. Its work calls for intellectual curiosity, discretion and meticulous attention to detail, appealing to professionals who value scholarship, commercial acumen and the exacting standards of the international art and luxury markets.

Role & Responsibilities

• Communicate with internal and external clients by phone, email, live chat and in person, in line with Christie’s Client Service Standards.
• Monitor inboxes across Bids and Client Services task areas and respond promptly in accordance with departmental standards.
• Perform assigned Bids tasks, including inbox management, preparing Auctioneers’ Books, allocating telephone bids, auction clerking, Christie’s LIVE activities, online sale management, sale closing procedures and reporting for Specialist Departments.
• Perform assigned Client Services tasks, including phones, auction estimates, Front of House, Online UK, live chat and Client Services Desk duties such as registrations, payments and collections, as well as info@christies.
• Guide internal and external clients through all aspects of bidding and process requests across all bidding channels.
• Master Christie’s systems, including LIVE Bid Management, Dotcom Admin tool, JDE and COS.
• Handle internal and external client queries by phone.
• Build strong stakeholder relationships and follow anti-money laundering and credit control procedures, liaising with the relevant teams as required.
• Support Supervisors and Seniors with departmental training, and train and manage casual staff.
• Provide telephone bidding and Christie’s LIVE clerking support when requested.
• Provide in-person and remote offsite sale support to global Service Operations teams when required.
• Provide sale, inbox and Front of House coverage during evenings and weekends as required.
• Maintain and manage the archiving and auditing of sale documents.
• Maintain strong awareness of overall business activities and communicate relevant information.
• Perform other duties as assigned by the Manager.

Qualifications

• Enthusiastic, flexible team player.
• Ability to remain calm under pressure.
• Strong experience prioritising tasks to tight deadlines.
• Accuracy and attention to detail when handling client data.
• Excellent multitasking, prioritisation and organisational skills.
• Strong communication skills across all channels.
• Strong focus on excellent client service.
• Extensive experience with Microsoft packages and other specialised systems.
• Professional appearance in accordance with the specified dress code.
• Commitment to regular and punctual attendance.
• Ability to work effectively as part of a team and promote team effectiveness.
• Desire to learn and take on new challenges.
• Excellent verbal and written presentation skills.
• Proven time and task management and problem-solving abilities.
• Ability to build strong internal and external relationships and act as an ambassador for Service Operations.
• Ability to work in a fast-paced, multitasking environment.
• Problem-solving ability and a commitment to continuous improvement.
• Excellent general IT skills.

Skills

Compensation

The base compensation for this position is GBP 30,000 per annum.

Benefits

25 days’ annual leave plus one birthday leave day; a guaranteed Christmas office closure from 25 December to 2 January in addition to annual leave; an additional week of annual leave in the year of each five-year anniversary; one paid volunteering day; donation matching up to £500 per year; a taxable Flexible Fitness Fund allowance of £400 per year; access to gallery exhibitions and guided tours; discretionary bonus dependent on business and employee performance, payable each March; pension contributions double-matched up to 5% of basic salary, with a maximum 10% contribution from Christie’s; private health insurance with no employee contribution and subsidised family cover; dental insurance; income protection insurance after 12 months; life insurance from the first day; Employee Assistance Programme, including counselling; annual eyecare vouchers; Cycle to Work scheme; discounts through Christie’s Extras; Seniorcare by Lottie; 16 weeks’ full pay on maternity leave; a four-day week at full pay for eight weeks after returning from maternity leave; 10 sessions or days of dependent backup childcare or eldercare per year; and the Stork Club parent community.

Culture

Christie’s workplace culture centres on specialist expertise, intellectual curiosity and a shared appreciation for art and exceptional objects, with discretion and attentive client service shaping its professional environment. Its international auction business brings together specialists and colleagues across disciplines, combining a distinguished heritage with an evolving approach to digital engagement and the global art market.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.