Christian Dior Senior Commercial Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Parfums Christian Dior seeks a Senior Commercial Manager in London to drive commercial strategy and growth across three premium UKI flagship retailers through Direct Retail concessions and wholesale. The role leads retailer partnerships, forecasting, negotiations, retail development, high-value client initiatives and a team of one executive and two interns. Permanent, full-time; hybrid working.

Role & Responsibilities

• Own commercial strategy and delivery for three premium UKI flagship retailers.
• Lead Joint Business Plans with retail partners, including site fees, store takeovers, pop-up activations and integrated digital support.
• Serve as the senior commercial contact for key accounts, leading negotiations and developing long-term strategic partnerships.
• Conduct quarterly business reviews and bi-weekly trading calls with retailer contacts to drive performance and alignment.
• Deliver wholesale and direct retail sales targets across the account portfolio.
• Lead forecasting for new launches and core business, ensuring accurate sell-in and sell-out planning.
• Analyse sales and stock in detail, translating performance insights into actions that drive growth.
• Monitor orders, stock positions and wholesale landing with the team to support in-store execution and target delivery.
• Lead direct retail transformation projects across flagship accounts, including boutique openings and transitions from wholesale to direct-to-consumer models.
• Partner with internal stakeholders to implement future retail development plans, including CAPEX projects.
• Lead strategic projects, including Exceptional Pieces launches and UK Personal Shopping and Private Client collaborations.
• Serve as the primary contact for UK and Central Europe teams on Exceptional Pieces and Private Client development.
• Support high-profile launches and events to accelerate trade and reinforce Dior’s market leadership.
• Build relationships with internal commercial, retail, marketing, merchandising, digital, supply chain and central teams to support flagship account performance.
• Maintain close day-to-day communication with Business Managers across Direct Retail points of sale.
• Prepare and deliver high-standard presentations, central visit decks and performance updates for senior management and central teams.
• Lead and develop one executive and two interns, setting priorities and supporting capability development.
• Partner with wider team leadership to ensure strong execution across the account base.

Qualifications

• Strong commercial and key account management experience in luxury, premium beauty, retail or consumer goods.
• Proven ability to lead senior retailer relationships and commercial negotiations.
• Strong analytical capability across forecasting, trading analysis and performance management.
• Experience leading cross-functional projects and translating strategy into execution.
• Confident people manager able to lead and develop junior team members.
• Strong presentation and communication skills, including presenting to senior internal and external stakeholders.
• At least 5 years’ account management experience in luxury goods, cosmetics or retail.
• Graduate-level education preferred but not essential.
• Good understanding and appreciation of the luxury goods industry.
• Personal affinity with the Dior brand and products.
• International or cross-functional experience is an asset but not essential.
• French language skills are an asset but not essential.

Skills

Experience

At least 5 years’ account management experience in luxury goods, cosmetics or retail.

Education

Graduate-level education preferred but not essential.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.