- Location
- 1 Exchange Square, Selfridges (View map)Manchester M3 1BDUK
- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Team Manager leads the shop-floor team at CHANEL, Selfridges Manchester, delivering exceptional client experience, coaching colleagues and supporting operational and business priorities. The role is permanent and full-time, and serves as a link between the boutique team and senior management.
Role & Responsibilities
- Lead from the front on the shop floor, ensuring an exceptional client journey through impeccable service, team inspiration and smooth daily operations, and uphold CHANEL standards in every client interaction.
- Act as the link between the boutique team and senior management, aligning daily performance with CHANEL’s strategic vision.
- Serve as a visible presence on the shop floor and lead the team collaboratively.
- Report to the Assistant Managers and, ultimately, the Boutique Director; provide ongoing feedback, resolve difficult situations as they arise and celebrate successes.
- Motivate and inspire the team to deliver the CHANEL experience.
- Coach the team to maintain luxury standards on the shop floor, including visual merchandising, wrapping and replenishment.
- Drive business priorities through Fashion Advisor engagement with CHANEL & Moi, CRM and IFL, embedding consistent learning, clienteling and exceptional service.
- Understand operational procedures and systems thoroughly and support the Fashion Advisor team as appropriate.
- Report on department performance in sales and merchandising, and recommend action plans to elevate the client experience.
- Create a thriving team environment and the conditions for success.
- Foster psychological safety and ongoing two-way communication.
- Maintain a calm, professional atmosphere by leading by example and remaining present.
- Take a transformational, long-term approach to building the team of the future.
- Understand luxury and CHANEL’s positioning, uphold the brand’s standards and protect it for the long term.
- Contribute to CHANEL’s sustainability vision and ambitions across restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting women’s autonomy.
Qualifications
- Strong communication skills.
- Diplomacy and the ability to convey messages between senior managers and the shop floor.
- Adaptability, curiosity and the ability to work across different areas, embrace new challenges and adjust as required.
- A calm, confident approach and a strong sense of responsibility.
- Organisation, efficiency and attention to detail.
- Decision-making ability.
- A talent for motivating others.
- A passion for people management.
Skills
Workplace
The successful candidate will be located in Manchester, England, UK.
Explore jobs in England or in the UK.
Benefits
Eligibility-dependent benefits, subject to change, include private medical insurance covering pre-existing conditions with the option to add family members; an online GP app with 24/7 appointments available within 24 hours; Cycle Scheme participation; pension; life assurance; retail discounts; employee assistance programmes and support lines; wellbeing platforms; arts and culture ticket discounts; CHANEL product discounts and employee-only sales; and service awards offering CHANEL products, retail vouchers and additional holidays at milestone anniversaries.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.