Chanel PMO Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Serve as the interface between Global PMO and regional stakeholders throughout all deployment phases.
• Align delivery approach, cadence and priorities with the Regional PMO team.
• Coordinate updates, planning and execution with delivery partners and Technology teams.
• Coordinate regional inputs to global governance, reporting cycles and leadership forums.
• Translate global programme strategy into clear regional actions across workstreams.
• Ensure adherence to Global HERO standards, Global Core Model Principles, delivery methodology and ways of working.
• Flag emerging risks proactively and provide decision-ready updates for leadership oversight.
• Feed regional themes, lessons learned and continuous-improvement opportunities into the global programme.
• Partner with regions to develop and execute integrated regional delivery plans in Smartsheet, maintaining accurate milestones, dependencies, critical-path activities and Stage Gate criteria across deployment phases.
• Validate execution plans, sequencing and resourcing with Technology teams and delivery partners.
• Align regional plans with the global deployment roadmap and stage gates.
• Track execution in Smartsheet and Azure DevOps (ADO), validating progress against committed scope, timelines and Stage Gate requirements.
• Maintain regional RAID logs and action trackers, intervening directly when delivery is at risk.
• Lead validation of Stage Gate Exit Readiness and confirm required criteria are met before deployment stages progress.
• Own regional risk and issue management, ensuring timely identification, escalation and mitigation.
• Use data, dashboards and AI-assisted analysis to identify early indicators of delay, misalignment or readiness gaps.
• Provide the Senior Manager, PMO and Head of PMO with concise insights, data and materials for informed leadership decisions.
• Support integrated programme planning across concurrent deployments, maintaining a single source of truth for milestones, cross-regional dependencies and stage gates.
• Evolve the HERO deployment methodology, Stage Gate framework and PMO playbook, incorporating lessons learned from live and in-flight deployments into subsequent waves.
• Lead scenario analysis and replanning when scope, timelines or priorities change, quantifying impacts on sequencing, cost and resourcing and presenting decision-ready options to leadership.
• Analyse capacity and resources across Business, Technology and partner teams, identify contention between overlapping deployments and recommend mitigations before delays arise.
• Lead programme tooling strategy, including the use of Smartsheet for planning and reporting.
• Champion AI-enabled ways of working across the PMO, using tools such as Microsoft Copilot.

Qualifications

• Experience delivering ERP or large-scale transformation programmes; D365, SAP or AX experience is preferred, ideally across multiple regions and through at least one full deployment lifecycle from build to hypercare.
• Track record of solving complex, ambiguous problems by identifying priorities and driving them to resolution.
• Strong organisational and planning skills, with the ability to manage multiple workstreams, stakeholders and priorities in a structured way.
• Advanced hands-on experience with Smartsheet and Azure DevOps (ADO), with working knowledge of Power BI and Microsoft Office for planning, tracking and reporting.
• Demonstrable everyday use of AI tools, such as Microsoft Copilot or similar, and practical ideas for improving PMO productivity and insight with AI.
• Confidence working in a global, matrixed environment with Regional PMOs, Technology teams and delivery partners.
• Clear, concise communication and the confidence to challenge constructively and influence senior stakeholders without direct authority.
• Strong follow-through and the discipline to track actions, manage RAID items and drive closure.
• Bachelor’s degree or equivalent experience; project or programme management certification such as PMP, PRINCE2, MSP or APM is a plus.

Skills

Experience

Experience delivering ERP or large-scale transformation programmes, ideally across multiple regions and through at least one full deployment lifecycle from build to hypercare.

Education

Bachelor’s degree or equivalent experience; project or programme management certification such as PMP, PRINCE2, MSP or APM is a plus.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.