- Employment
- Full-time
- Seniority
- Director
- Department
- Corporate Affairs, Sustainability & CSR
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 27, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel’s Head of Internal Communications and Transformation in London advises Global Corporate Functions leaders on leadership communications, employee engagement and organisational change, while leading a team of two. The role reports to the Global Head of Internal Communications and leads communications and engagement for a corporate community of more than 700 employees; it is full-time.
Role & Responsibilities
- Partner strategically with Global Corporate Functions leaders and management teams to shape internal communications strategies that support their vision, priorities and transformation agenda.
- Support the preparation and delivery of leadership communications, including town halls and leadership meetings.
- Help leaders develop compelling narratives that translate complex strategies and decisions into clear, actionable employee communications.
- Advise and constructively challenge senior stakeholders, identifying communication opportunities, risks and employee considerations early.
- Align Corporate Functions communications with the company narrative, culture, strategic priorities and employee experience ambition.
- Define and lead an engagement approach for Corporate Functions teams, fostering a cohesive and connected employee experience across locations.
- Lead the strategic design, planning and delivery of HQ-based employee engagement moments in partnership with relevant stakeholders.
- Create opportunities for two-way dialogue so employee perspectives and feedback inform communications and leadership thinking.
- Lead communications for significant transformation and organisational change, working with programme leaders and partners from early planning through implementation.
- Translate transformation strategies, milestones and decisions into audience-led communications that clarify what is changing, why it matters and what it means for employees.
- Anticipate employee questions and communication risks, equipping leaders to communicate confidently and consistently during change.
- Define measures of communications and engagement effectiveness, drawing on employee feedback, channel insight and engagement data.
- Use insight to improve communications, identify emerging needs and inform future strategy.
- Bring thought leadership and best practice to the organisation, identifying approaches to strengthen internal communications and employee engagement.
- Manage two team members.
Qualifications
- Significant experience in internal, executive or change communications within a complex international organisation, preferably in luxury or creative industries.
- Proven ability to advise and influence senior leaders, challenge constructively and translate strategic priorities into effective communications strategies.
- Expertise in employee engagement practices, trends and relevant metrics.
- Strong stakeholder management, project leadership and people-management skills.
- Excellent strategic writing, storytelling and editorial skills, with the ability to make complex topics clear, relevant and engaging.
- Fluent English required; fluent French preferred; additional languages are a plus.
- Integrity and confidentiality aligned with Chanel’s values and reputation.
Skills
Experience
Significant experience in internal communications, executive communications or change communications within a complex, international organisation; preferably in luxury or creative industries.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Internal Communications Director», «Head of Employee Communications», «Head of Change Communications», «Internal Communications Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.