- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 10, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Fragrance and Beauty Sales Consultant represents CHANEL at John Lewis Oxford Street, building client relationships and delivering personalised fragrance, makeup, and skincare consultations while supporting sales targets, KPIs, and the House’s sustainability ambitions. This is a permanent role at 37.5 hours per week, working any 5 days in 7.
Role & Responsibilities
- Build lasting client relationships through tailored, memorable experiences in-store and through digital channels.
- Share fragrance, makeup, and skincare knowledge and passion through confident storytelling.
- Deliver expert, personalised consultations that captivate and educate clients.
- Use clienteling and data-capture tools to recruit new clients and grow the client portfolio.
- Help achieve individual and counter sales targets and KPIs.
- Contribute to CHANEL’s sustainability ambitions across restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting women’s autonomy.
Qualifications
- Experience in a client-facing retail environment.
- Passion for client experience.
- Ability to build rapport quickly and create meaningful client connections.
- Collaborative, team-first mindset.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Private Medical Insurance covering pre-existing conditions, with the option to add family members; an Online GP App with appointments available within 24 hours; Cycle Scheme participation; pension; life assurance; retail discounts; employee assistance programmes and support lines; arts and culture ticket discounts at major London attractions; CHANEL product discounts and employee-only sales; and a service awards programme offering CHANEL products, retail vouchers, and additional holidays at milestones. Benefits are eligibility-dependent and subject to change.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.