Chanel Client Data Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Act as the primary point of contact for business stakeholders on all client data management topics, defining and maintaining client data management frameworks including matching rules, calculated fields and data quality controls
• Drive initiatives to improve data quality, completeness, consistency and accuracy across client data platforms within regions and divisions
• Lead the development, governance and evolution of the client data model, ensuring alignment with business requirements and enterprise data standards
• Support the definition and implementation of data governance principles, roles, responsibilities and core client data management processes
• Act as Global Data Steward, driving best practices, governance standards and data ownership across regions and divisions while facilitating the global Data Steward community through training and knowledge-sharing activities
• Lead the design, harmonisation and continuous improvement of global client data privacy processes, including Data Subject Rights and Global Client Data Retention Policy implementation
• Partner with Legal, Security and Regional teams to ensure compliance with applicable privacy regulations and internal governance requirements
• Support the enhancement of client analytics capabilities through the evolution of calculated fields, KPI definitions and reporting requirements
• Establish and maintain client data quality monitoring frameworks and dashboards, coordinating cross-functional analysis and remediation to improve data accuracy
• Coordinate complex, cross-functional client data initiatives involving business, technical and external stakeholders
• Lead stakeholder discussions to gather requirements, assess impacts, identify risks and propose pragmatic solutions
• Support the preparation of governance materials, executive presentations, roadmaps and decision-making documentation for steering committees
• Own and maintain client data documentation, governance practices, process flows and operational processes
• Manage and continuously update the central knowledge repository, ensuring documentation remains accurate and accessible
• Support change management and training initiatives through the creation of user guides and communication materials
• Provide day-to-day guidance and coaching to the Client Data Coordinator and Global Data Steward Intern

Qualifications

• Significant experience in client data management, data governance, data quality or master data management initiatives
• Hands-on experience with client data analytics, KPI development, reporting and data quality analysis
• Strong knowledge of CRM, customer data platforms and client journeys
• Experience managing complex cross-functional projects and transformation programmes in an international environment
• Proven ability to work across business, IT, legal, security and external partner organisations
• Experience defining business requirements, operating models, governance frameworks and process improvements
• Knowledge of data privacy regulations and client data lifecycle management
• Experience with client data platforms, data stewardship practices and analytics solutions is highly desirable

Skills

Experience

Significant experience in client data management, data governance, data quality or master data management initiatives is required. Candidates should demonstrate hands-on experience with client data analytics, KPI development and reporting, combined with a strong analytical mindset. Experience managing complex cross-functional projects and transformation programmes within international matrix environments is essential. Proven ability to work collaboratively across business, IT, legal and security functions, along with expertise in defining business requirements, operating models and governance frameworks, is critical. Knowledge of data privacy regulations and practical experience with client data platforms and data stewardship practices is highly valued.

Education

Not specified

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.