- Employment
- Contract
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- 21, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Account Manager leads the CHANEL Fragrance & Beauty counter team at Harrods Knightsbridge, driving team performance, business development, operational excellence, and elevated client experiences. This is a fixed-term maternity-cover contract until April 2027, working 37.5 hours per week across any five days in seven.
Role & Responsibilities
- Lead, inspire, develop, and manage a high-performing team, fostering collaboration, diversity, and empowerment.
- Lead team onboarding and ongoing training in product knowledge, service excellence, and operational compliance, and support employee relations.
- Set and review individual and team goals, provide regular performance feedback, and support career development plans.
- Partner with Talent Acquisition to manage the full recruitment cycle.
- Contribute to business planning, including forecasting, promotional strategies, and category development.
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive loyalty.
- Work with the Retail Development Manager to review counter performance, share insights, and develop growth strategies.
- Build partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives.
- Oversee daily retail operations, including rota management, stock monitoring, and accurate reporting in line with retailer systems.
- Ensure flawless execution of brand activations, events, and in-store campaigns.
- Maintain brand standards for grooming, presentation, and the retail environment.
- Set expectations for excellent client service through authentic, empathetic leadership and deep product expertise.
- Champion the brand’s signature service approach, ensuring client interactions are elevated and immersive.
- Create lasting client relationships and nurture a culture that celebrates achievement and continuous learning.
- Drive commercial results, take ownership of the business, and invest time in coaching, mentoring, and team development.
- Contribute to ongoing company-wide sustainability efforts across restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting women’s autonomy.
Qualifications
- Proven leadership experience in a luxury or premium retail environment, ideally in beauty or fragrance.
- Ability to coach and develop a diverse team while fostering collaboration.
- Passion for creating memorable, client-centric experiences.
- Strategic thinking, strong commercial awareness, and decision-making capability.
- Solution-focused approach and ability to thrive in a fast-paced, evolving environment.
Skills
Experience
Proven leadership experience in a luxury or premium retail environment, ideally in beauty or fragrance.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Private Medical Insurance, including coverage for pre-existing medical conditions and the option to add family members; online GP app with 24/7 appointments available within 24 hours; Cycle Scheme; pension; Life Assurance; retail discounts; Employee Assistance Programmes and other support lines; arts and culture ticket discounts at major London attractions; CHANEL product discounts and employee-only sales; service awards offering CHANEL products, retail vouchers, and additional holidays at milestones. Benefits are eligibility-dependent and may change.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Account Manager», «Counter Manager», «Beauty Counter Manager», «Retail Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.