- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 2, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL seeks an Account Manager for its Fragrance & Beauty counter at John Lewis Glasgow. The permanent role is 37.5 hours per week, working any 5 days in 7, and leads a team while driving commercial performance, operational excellence and exceptional client experiences.
Role & Responsibilities
- Inspire, develop and manage a high-performing team, fostering collaboration, diversity and empowerment.
- Lead team onboarding and continuous training, ensuring strong product knowledge, service excellence and operational compliance, and supporting employee relations.
- Set and review individual and team goals, provide regular performance feedback, and support career development plans.
- Partner with the Talent Acquisition team to manage the full recruitment cycle.
- Contribute to business planning, including forecasting, promotional strategies and category development.
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive loyalty.
- Work regularly with the Retail Development Manager to review counter performance, share insights and develop growth strategies.
- Build partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives.
- Oversee daily retail operations, including rota management, stock monitoring and accurate reporting aligned with retailer systems.
- Ensure flawless execution of brand activations, events and in-store campaigns.
- Uphold brand standards for grooming, presentation and the retail environment.
- Set expectations for excellent client service through authenticity, empathy and deep product expertise.
- Champion the brand’s signature service approach, ensuring client interactions are elevated and immersive.
- Build memorable, lasting client relationships and foster a culture that celebrates achievement and continuous learning.
- Drive commercial results and take ownership of the business.
- Coach, mentor and develop the team.
- Contribute to ongoing, company-wide sustainability action across restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting women’s autonomy.
Qualifications
- Proven leadership experience in a luxury or premium retail environment, ideally in beauty or fragrance.
- Ability to coach and develop a diverse team while fostering collaboration.
- Passion for creating memorable, client-centric experiences.
- Strategic thinking, strong commercial awareness and sound decision-making.
- A solution-focused approach and ability to thrive in a fast-paced, evolving environment.
Skills
Workplace
The successful candidate will be located in Glasgow, Scotland, UK.
Explore jobs in Scotland or in the UK.
Benefits
Eligibility-dependent benefits, subject to change, include private medical insurance covering pre-existing conditions, the option to add family members, an online GP app with 24/7 appointments available within 24 hours, Cycle Scheme participation, pension, life assurance, retail discounts, employee assistance programmes and other support lines, arts and culture ticket discounts, CHANEL product discounts, employee-only sales, and service awards offering CHANEL products, retail vouchers and additional holidays at milestones.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Account Manager», «Counter Manager», «Beauty Counter Manager», «Retail Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.