Calvin Klein Retail Supervisor

About Calvin Klein

Calvin Klein is a globally influential American fashion house founded in New York in 1968, celebrated for its refined minimalism, modern sensuality, and cultural impact across apparel, underwear, denim, fragrance, and lifestyle categories. As an employer, the brand offers a dynamic environment where design intelligence, commercial agility, and inclusive storytelling converge. Its teams contribute to a legacy shaped by bold imagery, disciplined simplicity, and a distinctly urban point of view. Calvin Klein seeks talent eager to challenge convention, understand contemporary consumers, and build resonant brand experiences within an international organization committed to creativity, collaboration, and responsible growth.

Calvin Klein is seeking a part-time Retail Supervisor at The O2 in London to lead sales-floor operations, support store management and drive customer service, sales and team performance. The role includes manager-on-duty responsibilities, merchandising execution, team development and building repeat customer relationships.

Role & Responsibilities

• Ensure the efficient operation of the sales floor to achieve high levels of customer service, sales and profit.
• Support the management team in overseeing personnel, product and merchandising functions, store processes and results.
• Participate in weekly management and other staff meetings.
• Communicate marketing and sales promotions clearly to staff.
• Drive sales and exceed store targets by motivating the team and delivering an exemplary customer journey.
• Foster a positive store experience through fair and consistent treatment of customers and colleagues.
• Support delivery of the business strategy and ensure consistent team training in product knowledge and store maintenance.
• Meet company standards and goals for individual sales results, including sales versus budget, sales per hour and units per transaction.
• Perform manager-on-duty duties, oversee store opening and closing, and manage the sales floor.
• Emphasize the importance of strong relationships with internal and external customers.
• Hold staff accountable for building repeat customer relationships through exceptional service.
• Ensure visual merchandising directives and “door to floor” best practices are executed consistently on the sales floor and in the back room.
• Work with the management team to build a talent pool for key roles, including potential successors.

Qualifications

• Previous experience in a supervisory or specialist role within a premium or luxury brand.
• Previous people-management experience, including the ability to resolve conflict and unproductive disagreements.
• Effective communication skills and the ability to build relationships easily.
• A collaborative approach and recognition of others’ contributions and achievements.
• Confidence in providing feedback that promotes positive behavioural change.
• Ability to adapt quickly to change and work at pace.
• Energy, authenticity and a confident presence on the sales floor.
• A proactive, can-do approach and initiative in finding in-store solutions.

Skills

Benefits

A competitive and comprehensive benefits programme designed to provide protection, peace of mind and flexibility at home and at work.

Culture

Calvin Klein fosters a modern, inclusive workplace culture shaped by bold creativity, confident self-expression, and a global fashion perspective. As an employer, the brand encourages collaboration across disciplines, empowers teams to challenge conventions, and maintains a fast-paced environment where innovation and cultural relevance are central to its identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.