Burberry Luxury Client Service Specialist
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sept 14, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Client Relations Advisor in London. Deliver elevated luxury client experience across digital channels with specialist product knowledge and personalised relationship-building.
Role & Responsibilities
- Deliver world-class luxury service across phone, email, live chat, social platforms and approved digital channels, adapting communication style to individual clients and situations
- Create warm, polished and highly personalised experiences by leveraging client preferences, purchase history and previous interactions to tailor recommendations
- Provide concierge-style service to selected clients by anticipating needs, coordinating cross-functional support, and creating seamless, memorable moments
- Demonstrate empathy, emotional intelligence, discretion and sound judgement when supporting high-value clients and handling sensitive matters
- Represent Burberry as a trusted brand ambassador, embodying the brand's values, heritage and service standards in every interaction
- Build, develop and manage a portfolio of clients through regular, meaningful contact to support retention, engagement and long-term loyalty
- Understand each client's lifestyle, preferences and personal moments to deliver tailored outreach and recommendations aligned to client profiles and Burberry campaigns
- Take full ownership of client cases from first contact through resolution, providing clear updates and ensuring comprehensive follow-up
- Resolve enquiries and complaints with accuracy, empathy and appropriate urgency
- Handle escalated or complex cases confidently through collaboration with internal partners
- Develop and maintain expert knowledge of Burberry products, collections, craftsmanship, services and aftercare
- Provide relevant styling guidance, product recommendations and alternatives that respond to client needs
- Identify opportunities to support sales and client development while maintaining service integrity
- Contribute to customer experience, quality, case management, productivity and sales objectives
- Complete all administration accurately and promptly, ensuring systems and records provide a reliable account of the client journey
- Collaborate with colleagues and cross-functional partners to share knowledge, trends and client feedback
- Participate in learning sessions to strengthen service delivery across the team
- Contribute to efficient departmental operations and service-level commitment achievement
- Operate in accordance with Burberry policies, processes and procedures
Qualifications
- Previous experience delivering elevated services, client relations, customer service or comparable client-facing environment
- Genuine passion for luxury, fashion, product and creating exceptional client experiences
- Natural relationship-builder with confidence to manage and develop a client portfolio through personalised, proactive contact
- Excellent written and verbal communication with ability to convey warmth, polish and clarity across different channels
- Strong problem-solving capability, resilience and confidence when managing complex complaints or emotionally sensitive situations
- Commercial awareness with ability to recognise relevant opportunities while prioritising client relationships
- Highly organised, accurate and able to manage multiple priorities and client cases simultaneously
- Fluency in English and Italian
Skills
Experience
Proven experience delivering elevated services, client relations, or customer service in a comparable client-facing environment, ideally within luxury, fashion, or retail sectors. Demonstrated ability to manage multiple clients simultaneously, build long-term relationships through proactive contact, and handle complex or sensitive matters with confidence and empathy.
Education
Not specified; no formal educational requirements mentioned in source material.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Premium Client Relations Manager», «Client Advocacy Specialist», «Luxury Customer Relations Advisor», «VIP Client Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.