Burberry IT Resilience Manager

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Role & Responsibilities

• Maintain an overview of critical business services and supporting technology dependencies, ensuring recovery priorities, resilience requirements and approaches reflect business impact.
• Maintain the IT Resilience policy framework, including the overarching IT Resilience Policy and supporting Cyber Resilience, IT Disaster Recovery and IT Backups policies.
• Define minimum requirements for recovery planning, backup arrangements, resilience controls, testing, evidence, recovery objectives and reporting.
• Ensure resilience requirements address cyber-led disruption scenarios, including ransomware, destructive attacks, compromised identities, data loss and major service outages.
• Review IT disaster recovery plans developed by service owners, platform teams and third-party partners to ensure they are complete, current and aligned with policy, standards and recovery requirements.
• Review IT disaster recovery test plans and outcomes to confirm recovery activities are appropriately scoped, evidenced and aligned with agreed RTOs, RPOs and business recovery priorities.
• Oversee the annual IT resilience and cyber recovery exercise, testing cross-service response, recovery coordination, escalation and decision-making.
• Conduct monthly assurance reviews of recovery plans, backup status, resilience controls, test activity, open risks and overdue remediation actions.
• Maintain resilience reporting for critical technology services, covering plan currency, test status, backup assurance, recovery capability (including cyber recovery), open risks and remediation progress.
• Work with service owners and platform teams to ensure resilience and recovery gaps have clear owners, treatment actions and target dates.
• Provide direction on resilience and recovery requirements for service design, architecture, supplier obligations and operational processes, ensuring services minimise impact and support effective recovery.
• Partner with Cyber Security Operations and IT Risk to ensure IT disaster recovery and cyber recovery capabilities address cyber-specific scenarios, including ransomware, data loss, compromised identities and destructive attacks.
• Work with business continuity teams to align IT disaster recovery, IT resilience and cyber recovery planning, testing and exercises with wider business continuity and operational resilience requirements.
• Report resilience posture—including IT disaster recovery readiness, resilience capability and cyber recovery maturity—along with test outcomes, policy compliance, material gaps and improvement actions to Cyber & Risk leadership and relevant governance forums.

Qualifications

• Proven experience in IT disaster recovery, IT resilience, technology risk, business continuity or resilience assurance roles.
• Strong understanding of IT resilience, cyber resilience, disaster recovery and backup requirements across hybrid cloud and on-premise environments.
• Experience reviewing service-level recovery plans, test evidence and resilience controls against policy and standards.
• Experience leading resilience exercises, simulations or scenario-based testing across multiple services, teams and suppliers.
• Ability to work across service owners, platform teams, SIAM, cyber, architecture, suppliers and business continuity stakeholders.
• Strong governance and reporting skills, with the ability to present resilience posture, risks and improvement actions clearly to senior stakeholders.
• Understanding of cyber-led disruption scenarios, including ransomware, data loss, destructive attacks and major service outages.
• Familiarity with service management, supplier management and operational resilience practices is beneficial.
• Relevant certifications such as BCI, ISO 22301, ISO 27001, ITIL or equivalent are desirable.

Skills

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.