Burberry Customer Service Consultant
- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- 6, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry is seeking a Customer Service Consultant to deliver personalised luxury support across phone, live chat and email, resolve customer cases and contribute to contact centre service-level and productivity targets. The role is based in London, United Kingdom, and requires excellent English plus at least one additional specified language, alongside frontline customer service experience.
Role & Responsibilities
- Deliver world-class luxury customer service as the human face of Burberry’s digital customer experience, connecting across the business to fulfil customer needs.
- Take ownership of each customer journey and resolve cases with accurate, appropriate and personalised solutions that enhance brand loyalty.
- Use passion for the brand and expert product knowledge to encourage customers to experience the style, look and quality of Burberry products.
- Anticipate and understand customer needs, using empathy, intuition and specialist after-sales knowledge to resolve service- or product-related issues.
- Advocate for the brand and cultivate customer relationships that enhance loyalty and contribute to increased sales revenue.
- Support customers by phone, live chat and email, including direct customer enquiries, calls for flagship stores and requests from internal colleagues.
- Contribute to the efficient operation of the customer service department and achievement of contact centre service-level targets.
- Use systems and digital tools to complete and distribute administration in line with departmental working practices.
- Accurately record customer details using computer-based and paper-based systems where necessary.
- Follow Burberry’s approved policies, processes and company procedures to minimise loss.
- Carry out additional duties as directed by the management team.
Qualifications
- Excellent spoken and written English, plus at least one of French, German, Spanish, Portuguese, Russian or Mandarin.
- Genuine passion for delivering world-class customer service.
- Demonstrable experience in a frontline customer service role, ideally in a contact centre.
- Passion for delivering a sensational customer experience.
- Ability to work collaboratively.
- Excellent verbal and written communication skills.
- Strong problem-solving capability.
- Team player.
- Robust and confident.
- Organised and able to multitask.
- Availability to work flexible shifts.
- Proactive approach and initiative.
- Positive attitude.
Skills
Experience
Demonstrable experience in a frontline customer service role, ideally in a contact centre.
Workplace
This position is based in London, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Advisor», «Customer Care Specialist», «Client Experience Associate», «Customer Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.