Burberry Client Relationship Advisor
- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- 2, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry is hiring a Client Advisor for its Regent Street flagship store in London. The role delivers personalised luxury experiences, develops client relationships through CRM and clienteling, and supports commercial goals in a fast-paced retail environment.
Role & Responsibilities
- Deliver exceptional, personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint.
- Build and develop a strong client portfolio through consistent CRM activity, outreach, follow-up and personalised communication.
- Balance high-volume customer engagement with tailored one-to-one client relationships to enhance the flagship store experience.
- Grow the client book through appointments, virtual interactions, client events and strategic clienteling initiatives.
- Collaborate with the wider store team to achieve commercial goals while upholding Burberry’s standards of service, craftsmanship and brand excellence.
Qualifications
- Experience delivering exceptional client service in luxury or premium retail, hospitality or another customer-focused environment.
- Strong relationship-building skills and the ability to develop trust and long-term client loyalty.
- Confidence using CRM tools and client data to drive engagement and commercial performance.
- Passion for styling, fashion and creating personalised client experiences.
- Excellent communication skills and the ability to thrive in a fast-paced flagship environment.
- Self-motivated, organised and proactive in building opportunities beyond immediate customer traffic.
Skills
Workplace
This position is based in London, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Advisor», «Fashion Advisor», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.