Bvlgari Senior Client Advisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sept 1, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bvlgari seeks Senior Client Advisor for Selfridges boutique in London, UK. Luxury jewelry and watches specialist.
Role & Responsibilities
- Deliver an exceptional selling experience to all clients and prospects entering the store, regardless of their needs, ensuring every interaction reflects brand standards and creates a lasting positive impression
- Maintain accurate and current client information within the company CRM system and execute personalized 1-to-1 CRM initiatives according to established guidelines
- Address complex client complaints with diplomacy and discretion, proposing resolution strategies that uphold brand reputation whilst satisfying client concerns
- Serve as a proactive liaison between clients and local or central service departments, ensuring seamless communication and issue resolution
- Achieve and exceed individual sales objectives and contribute to overall store KPIs through active engagement and strategic client cultivation
- Demonstrate comprehensive knowledge of all company policies, procedures, and training protocols to provide flawless client experiences and personalized advice
- Adhere strictly to all company policies regarding discounts, security protocols, fiscal responsibilities, and legal regulations during all sales transactions
Qualifications
- Minimum 5 years of experience in luxury retail or high-end client-facing roles
- Extensive knowledge of the luxury industry, particularly watches and fine jewelry
- Fluent in English with excellent verbal and written communication skills
- Proven ability to build and maintain strong client relationships in a luxury environment
- Proficiency with CRM systems and technology platforms
- Strong understanding of selling techniques tailored to high-value clientele
Skills
Experience
Minimum 5 years of professional experience in luxury retail, boutique operations, or high-end client advisory roles. Demonstrated expertise in cultivating and nurturing client relationships within the luxury watches and jewelry sector is highly valued.
Education
No specific formal educational requirement is stated; however, candidates with a foundation in business, luxury management, or equivalent professional development are advantageous.
Workplace
The role is situated in London, England, UK.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Luxury Client Consultant», «Senior Brand Ambassador», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.