Bobbi Brown Retail Experience Ambassador
- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- 2, 2026
About Bobbi Brown
Founded in 1991 by renowned makeup artist Bobbi Brown, the brand has become a global prestige beauty house celebrated for effortless artistry, skin-focused innovation, and a philosophy that empowers individuals to look and feel like themselves. As an employer, Bobbi Brown offers a dynamic environment within The Estée Lauder Companies, where creativity, product expertise, client service, and education are highly valued. Its teams span retail, artistry, marketing, digital, product development, and corporate functions, united by a commitment to authenticity, inclusivity, and modern beauty. The brand attracts professionals who are passionate about craftsmanship, confidence, and meaningful consumer experiences.
Bobbi Brown is seeking a field-based Retail Experience Ambassador to drive commercial performance, retail education, events, selling and digital activation across priority UK and Ireland locations. The role partners with Sales, Education, Marketing and retailer teams to build capability, deliver consumer experiences and strengthen brand advocacy.
Role & Responsibilities
- Accelerate retail performance across priority locations through education, coaching, consumer events, in-store selling, new product launch execution and digital retail activation.
- Partner with Sales, Education and retailer teams to build team capability, deliver exceptional consumer experiences and strengthen brand advocacy.
- Drive commercial performance across priority locations through coaching, education, consumer engagement and best-in-class selling.
- Coach retail teams to achieve agreed KPIs, including Like-for-Like growth, conversion, event performance and launch success.
- Identify commercial opportunities through KPI analysis and partner with Sales and Education teams to implement targeted action plans.
- Lead by example in delivering exceptional consumer service and selling behaviours.
- Maximise sell-through of hero products, New Product Launches and the wider product portfolio; leverage in-store and digital commerce opportunities to drive incremental sales and brand awareness.
- Coach and develop retail teams to strengthen product knowledge, selling skills, service and commercial capability.
- Deliver on-counter, classroom and virtual education, including training for new starters and existing team members.
- Identify regional training needs in partnership with Store Managers, Sales and Education teams.
- Support the Education Manager with launches, roadshows, training programmes and strategic follow-up.
- Drive engagement with digital learning and share best practice across regions.
- Plan and execute consumer events, masterclasses, seasonal activations and New Product Launch events across priority locations.
- Drive appointment bookings, attendance, conversion and sales through strong partnership with retailer teams.
- Coach teams on event planning, execution and follow-up.
- Track event performance and identify opportunities to continuously improve results.
- Support new store openings through education, events and consumer engagement.
- Represent ELC brands through live digital commerce activations and product demonstrations.
- Support authentic in-store and social-first content that amplifies brand campaigns and key retail moments.
- Partner with Marketing and Education teams on content and digital commerce activations that drive awareness, traffic and conversion.
- Plan store visits strategically using business performance, team needs and commercial priorities.
- Maintain visit tracking and follow up with relevant store and field stakeholders.
- Build collaborative relationships across Sales, Education, Marketing and retailer teams; share insights, results and best practice to continuously improve execution.
Qualifications
- Experience in retail education, training or related fields within the beauty or luxury industries.
- Full UK driving licence.
- Strong written and verbal communication and presentation skills.
- Passion for the beauty industry and a keen interest in developing and sharing knowledge.
Skills
Workplace
This position is based in London, England, UK.
Culture
Bobbi Brown fosters an inclusive, artistry-led culture rooted in confidence, authenticity, and the belief that beauty should enhance individuality. As an employer, the brand values education, collaboration, and entrepreneurial energy, empowering teams to deliver approachable luxury and meaningful customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bobbi Brown, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Education Specialist», «Field Education Ambassador», «Retail Training Specialist», «Beauty Education Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.