Bobbi Brown Counter Manager
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Bobbi Brown Counter Manager at John Lewis Brent Cross; 30 hours/4 days per week. Lead and develop sales team in luxury beauty retail.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Create and execute agile business plans to recruit and retain customers through strategic targeting and in-store events
- Manage customer relationship management and front-line marketing activities to drive consumer engagement
- Oversee financial planning and resource management for the counter
- Develop and maintain informal networks to support business objectives
- Handle difficult customer service situations with diplomacy and discretion
- Ensure high standards of team performance, accountability, and compliance
Qualifications
- Proven retail sales experience with demonstrated team leadership capabilities
- Strategic planning and execution experience appropriate to store size
- Financial acumen including ability to develop financial plans and manage resources
- Proficiency with computerised systems including email and Microsoft Excel
- Exceptional verbal and written communication skills
- Quality customer service orientation with ability to handle complex situations tactfully
- High attention to detail and strong organisational abilities
- Ability to work autonomously whilst contributing effectively to team objectives
Skills
Experience
Candidates should demonstrate proven leadership and coaching skills acquired in a fast-paced retail environment, with experience in strategic planning execution and business management at store or counter level. Degree of experience may be dependent on business and store size.
Education
No specific educational qualifications stated; retail and management experience prioritised.
Workplace
The successful candidate will be located in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bobbi Brown, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Point of Sale Manager», «Retail Team Lead», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.