Bobbi Brown Counter Manager
- Location
- BirminghamEnglandUK
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Counter Manager role at Bobbi Brown, Birmingham Selfridges – Estée Lauder Companies. Lead a sales team and drive retail excellence in prestige beauty.
Role & Responsibilities
- Lead, coach and develop the Sales Associate team to achieve sales, customer service, and operational targets
- Support the Store Manager in overseeing daily counter operations and strategic retail initiatives
- Provide inspirational, authentic, and personalized customer service whilst modeling brand values
- Manage inventory control, stock reconciliation, and cash handling procedures
- Supervise retail point-of-sale systems and ensure accurate transaction processing
- Schedule team members and optimize labor allocation to meet business requirements
- Monitor team performance metrics and provide constructive feedback to drive continuous improvement
- Maintain counter visual merchandising and brand presentation standards
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated supervisory experience with a track record of coaching and mentoring others
- Proficiency with retail point-of-sale software systems
- Competency in Microsoft Office applications
- Strong retail operations expertise including inventory management and cash reconciliation
- Ability to provide inspirational, authentic, and personalized customer service
- Flexibility to work retail hours including days, nights, weekends, and special events
- Proof of right to live and work in the United Kingdom
Skills
Experience
Proven supervisory and retail operations experience in a fast-paced retail environment, ideally gained within cosmetics or prestige beauty. Track record of successfully coaching and developing sales teams to achieve targets.
Education
No specific educational qualifications stated; retail training and certification relevant to cosmetics or point-of-sale systems is beneficial.
Workplace
The successful candidate will be located in Birmingham, England, UK.
Benefits
Health insurance coverage (medical, dental, and vision), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, and eligibility for commission and bonus plans.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bobbi Brown, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Retail Operations Manager», «Department Supervisor», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.