Berluti Sales Associate

About Berluti

Founded in Paris in 1895 by Alessandro Berluti, Berluti is a storied maison renowned for bespoke shoemaking, exceptional leather goods, and a distinctive art of patina. As an employer, the House offers a rare environment where heritage craftsmanship meets contemporary masculine elegance, encouraging artisans, retail talents, designers, and corporate teams to uphold exacting standards while contributing to creative evolution. Part of LVMH, Berluti combines the intimacy of a specialist luxury atelier with the opportunities of a global group, valuing savoir-faire, client excellence, cultural curiosity, and long-term career development in service of objects made with soul, precision, and character.

Berluti, the legendary Parisian men's footwear and leather goods Maison of the LVMH Group, seeks a full-time Sales Associate for its Harrods flagship store in London. The successful candidate will serve as a true brand ambassador, delivering an exceptional client experience while driving sales performance and maintaining the exacting standards synonymous with the Maison. This permanent role requires a seasoned luxury retail professional to engage customers across footwear, leather goods, ready-to-wear, and accessories collections.

Role & Responsibilities

• Create an extraordinary and unique experience for customers on the selling floor, embodying the Berluti spirit and heritage
• Demonstrate sales leadership by actively engaging clients and maximizing sales opportunities through expert product knowledge and consultative selling
• Meet assigned sales goals and objectives while maintaining the highest standards of service quality and the selling ceremony
• Acquire and maintain comprehensive technical knowledge of Berluti footwear, leather goods, and collections to optimize revenue opportunities
• Cultivate and nurture relationships with both local and international clientele through exceptional customer service and follow-up
• Execute CRM best practices including mailings, personalized communications, thank you correspondence, and reporting to the Central team
• Maintain inventory accuracy, participate in stock checks and restocking activities, and ensure visual merchandising compliance with headquarters standards
• Ensure operational compliance across all security protocols and Berluti policies; meet all key performance indicators
• Provide post-sale support and assistance in alignment with Maison values and brand promise

Qualifications

• Minimum 5 years of retail sales experience, preferably within luxury consumer goods or designer brands
• Demonstrated agility and positive mindset with proven ability to adapt to dynamic retail environments
• Excellent cross-selling and upselling capabilities with strong business acumen
• Strong leadership qualities and ability to drive results while balancing passion for creativity and brand heritage
• Exceptional client service orientation with refined communication skills
• Team player with collaborative spirit and ability to thrive within a structured retail environment
• Fluency in English

Skills

Experience

Minimum 5 years of retail sales experience in a luxury consumer goods or designer brand environment, demonstrating proven sales achievement and client engagement within a high-end retail setting.

Workplace

Culture

Berluti fosters a workplace culture rooted in exceptional craftsmanship, Parisian elegance, and a deep respect for artisanal know-how, where employees contribute to a house renowned for bespoke shoes, patinas, and refined menswear. As an employer, Berluti values precision, creativity, and client-centric excellence, offering an environment where tradition and innovation meet in the pursuit of timeless luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.