Alfred Dunhill Senior Client Advisor

About Alfred Dunhill

Alfred Dunhill, the British house founded in 1893, is synonymous with refined masculinity, craftsmanship, and a spirit of purposeful innovation. As an employer, the brand offers a distinctive environment where heritage leatherwork, tailoring, accessories, and contemporary retail excellence meet a global luxury clientele. Colleagues are invited to uphold exacting standards of service and product knowledge while contributing to a culture that values discretion, curiosity, and disciplined creativity. With roots in London and a presence across key international markets, Alfred Dunhill appeals to professionals who appreciate timeless design, meticulous detail, and the opportunity to shape the future of an enduring gentleman’s luxury maison.

Alfred Dunhill seeks a Senior Client Advisor for its Bicester Village boutique to grow sales and client loyalty while delivering exceptional luxury service. The role covers sales, clienteling, merchandising, customer care, store administration, communication and compliance; the position is full-time.

Role & Responsibilities

• Maximize boutique sales revenue while building a strong client base and delivering exceptional customer service in accordance with brand codes.
• Achieve individual sales and KPI targets set by the Store Manager.
• Foster a client-centric store culture, recruit new clients, strengthen client loyalty and animate an individual client portfolio.
• Develop the potential of each product line and ensure merchandising aligns with the Dunhill image and store objectives.
• Assist in coordinating in-store promotional events.
• Anticipate and address customer needs, capture customer data, and provide innovative, exceptional service.
• Maintain stock in optimal condition; handle exchanges and special requests.
• Maintain effective internal communication with other Dunhill stores and Head Office.
• Handle customer complaints efficiently and professionally in line with company policy.
• Follow company systems, procedures and policies accurately; use all forms correctly and see them through to completion.
• Use available communication channels to support collaboration and stay informed of company communications.
• Comply with company rules, health, safety and environmental legislation, and company and Harrods store security procedures.
• Use tagging and other security systems.
• Participate in audits and stock counts, and help minimize shrinkage.

Qualifications

• Proven retail experience, ideally in luxury goods or a comparable service-oriented industry such as hospitality.
• Understanding of the luxury market and its nuances.
• Sound product knowledge, ideally with experience selling high-value goods.
• Proficiency using POS systems.
• Familiarity with retail inventory management software.
• Basic understanding of CRM systems.
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse individuals at all levels.
• Articulate, well-mannered and polished professional presentation.
• Strong interpersonal skills and the ability to build rapport with customers quickly and effectively.
• Ability to represent Alfred Dunhill confidently and effectively.
• Ability to work independently and as part of a team.
• Ability to handle customer complaints and resolve issues professionally and efficiently.
• Ability to work under pressure and meet deadlines.
• Proactive, solution-oriented problem-solving approach.
• Strong organizational and time-management skills.

Skills

Experience

Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry such as hospitality.

Workplace

Culture

Alfred Dunhill fosters a refined, heritage-led workplace where craftsmanship, British elegance, and contemporary luxury shape the everyday environment. As an employer, the brand values discretion, expertise, and collaboration, offering teams the opportunity to contribute to a distinctive maison with a strong legacy in men’s style and design.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.