- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop seeks a Store Manager for its Brighton store to lead and develop the Retail Consultant team, create inclusive customer experiences, manage budgeting and store-specific marketing, and grow the client base and store performance. This is a permanent, full-time, on-site role of 40 hours per week, including some weekend work.
Role & Responsibilities
- Lead and develop the Retail Consultant team, coordinating daily activities and fostering memorable, inclusive customer experiences.
- Engage with customers, listen to their needs and guide them towards relevant products.
- Manage store budgeting and store-specific marketing.
- Build the store’s client base.
- Drive overall store performance and commercial outcomes.
Qualifications
- Management experience in a customer service environment.
- A proven track record in effective selling and the ability to drive commercial outcomes.
- A history of successfully leading and coaching a team, and creating an inclusive, psychologically safe work environment.
- Ability to use empathy to manage interpersonal relationships.
- An open mindset and deep curiosity, with the ability to understand others, listen without judgement and act on diverse perspectives.
- Strong communication, problem-solving, commercial acumen and merchandising skills.
- Working knowledge of skincare and the skincare industry is advantageous.
- Knowledge of hair care, body care, fragrance and home categories is advantageous.
- Computer literacy, including strong familiarity with the Microsoft Office suite.
Skills
Experience
Management experience in a customer service environment; no duration stated.
Workplace
The role is situated in Brighton, England, UK.
Explore jobs in England or in the UK.
Benefits
Up to 50% product discount; cycle-to-work scheme; in-house product and core skills training; store-performance-based bonus opportunity; professional development options, including complimentary LinkedIn Learning access; employee assistance programmes; complimentary Headspace mindfulness subscription; employee wellbeing initiatives; volunteering and matched giving programmes.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Leader», «Boutique Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.