- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
The Store Manager leads Aesop Piccadilly, guiding customers to relevant products and developing a team that delivers inclusive customer experiences and strong store performance. This permanent, full-time, on-site role is 40 hours per week and includes some weekend work; responsibilities include budgeting, store-specific marketing, client-base development and coordinating Retail Consultants.
Role & Responsibilities
- Guide customers to products relevant to their needs through attentive engagement and listening.
- Lead, motivate and develop the team to create memorable, inclusive customer experiences and improve store performance.
- Manage the store budget and store-specific marketing.
- Build the store’s client base.
- Coordinate the daily activities of Retail Consultants.
Qualifications
- Management experience in a customer service environment.
- A proven record of effective selling skills and the ability to drive commercial outcomes.
- Experience leading and coaching a team and creating an inclusive, psychologically safe work environment.
- Ability to use empathy to manage interpersonal relationships.
- An open mindset and curiosity to understand others, listen without judgement and act on diverse perspectives.
- Strong communication, problem-solving, commercial acumen and merchandising skills.
- Working knowledge of skincare and the skincare industry is advantageous.
- Knowledge of hair care, body care, fragrance and home categories is advantageous.
- Computer literacy and strong familiarity with the Microsoft Office suite.
Skills
Experience
Management experience in a customer service environment; experience leading and coaching a team.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Up to 50% product discount; cycle-to-work scheme; in-house product and core skills training; bonus opportunity based on store performance; development resources, including complimentary LinkedIn Learning access; employee assistance programmes; complimentary Headspace mindfulness subscription; professional development, career growth, employee wellbeing initiatives, volunteering and matched giving programmes.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Manager», «Retail Operations Manager», «Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.