- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 13, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
The Retail Consultant welcomes customers, listens and guides them towards relevant Aesop products, creating an inclusive customer experience that supports commercial success. This is a permanent, full-time, on-site role, working 40 hours per week, with flexible availability required.
Role & Responsibilities
- Welcome customers into the store and engage, listen to and guide them towards relevant products.
- Use intentional interactions to deepen customers’ experience of Aesop products.
- Demonstrate products that address customer needs and deliver an exceptional, inclusive customer experience.
- Contribute to the store’s commercial success.
Qualifications
- Experience in a customer service role or environment.
- Effective selling skills and the ability to drive commercial outcomes.
- A record of successfully participating in and contributing to a team.
- Ability to use empathy to manage interpersonal relationships and contribute to a positive, inclusive experience for all.
- An open mindset and deep curiosity, with the ability to understand others, listen without judgement and act on diverse perspectives.
- Strong communication and problem-solving skills.
- Working knowledge of skin care and the skin care industry is advantageous.
- Knowledge of hair care, body care, fragrance and home categories is advantageous.
- Flexible availability.
Skills
Experience
Experience in a customer service role or environment.
Workplace
This position is based in Glasgow, Scotland, UK.
Explore jobs in Scotland or in the UK.
Benefits
Up to 50% product discount; cycle-to-work scheme; in-house product and core skills training; commission opportunity based on store performance; professional development options, including complimentary access to LinkedIn Learning; access to employee assistance programmes; employee wellbeing initiatives; volunteering and matched giving programmes.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.